Privacy
Policy

Dry Guy Co. ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase. Please read this carefully. By using our site, you agree to the terms of this policy.

1. Information We Collect

Information You Give Us

When you place an order, sign up for our drop list, or contact us, we may collect:

• Name and email address
• Shipping and billing address
• Phone number (if provided)
• Payment information (processed securely through our payment provider — we do not store full card numbers)

Information Collected Automatically

When you visit our site, we automatically collect certain information about your device and browsing activity, including:

• IP address and browser type
• Pages viewed and time spent on the site
• Referring URLs
• Device type and operating system
• Cookie and tracking data (see Section 5)

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Notify you when a product drop goes live (if you opted in)
• Respond to customer service inquiries
• Improve our website, products, and customer experience
• Detect and prevent fraud or unauthorized transactions
• Comply with legal obligations

We will only send marketing communications if you have opted in. You can unsubscribe at any time using the link at the bottom of any email we send.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist in operating our website and conducting our business, subject to confidentiality agreements. These include:

• Payment processors (e.g., Stripe, Shopify Payments) to handle transactions securely
• Shipping carriers (e.g., USPS, UPS, FedEx) to fulfill and deliver orders
• Email service providers to manage our mailing list and communications
• Analytics providers to help us understand site usage

We may also disclose information where required by law, court order, or government authority, or to protect the rights and safety of our company or others.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including maintaining business records, honoring warranties, and complying with legal obligations. Order records are typically retained for a minimum of five (5) years for accounting and tax purposes.

If you request removal of your email from our drop list, we will process that request promptly and within a reasonable timeframe.

5. Cookies & Tracking

We use cookies and similar tracking technologies to improve your experience on our site. Cookies are small data files stored on your device. We use them to:

• Keep items in your cart between sessions
• Understand how visitors use our site
• Recognize you on return visits

You can instruct your browser to refuse all cookies or to alert you when cookies are being sent. However, some features of our website may not function properly without cookies.

6. Your Rights (U.S. Residents)

Depending on where you live, you may have rights regarding your personal information. These may include:

• The right to know what personal data we hold about you
• The right to request deletion of your personal data
• The right to correct inaccurate information
• The right to opt out of marketing communications at any time

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to request disclosure of the categories and specific pieces of personal information collected about you.

To exercise any of these rights, contact us at the address below. We will respond within 45 days of receiving a verifiable request.

7. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child under 13 has provided us personal information, please contact us immediately and we will take steps to delete such information.

8. Security

We implement reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Payment data is encrypted and handled by PCI-compliant third-party processors — we never store your full credit card number.

No method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us: